The Job

Process Associate

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

The Process Associate role in Chennai focuses on resolving customer queries via email or chat, ensuring data accuracy, monitoring quality, and identifying process improvements. This is a full-time, on-site position with HCLTech.

Responsibilities

  • Respond to customer queries and issues via email or chat, ensuring prompt and effective resolution.
  • Accurately enter, update, and manage data in various systems and databases.
  • Troubleshoot problems, provide solutions, and escalate issues when necessary.
  • Monitor and ensure the quality and accuracy of processed data and customer interactions.
  • Identify inefficiencies and suggest improvements to enhance operational workflows.
#customer service#data management#process improvement
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Chennai, India

Applicants

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