The Job

Process Associate

Finans, bank och juridik · Redovisning och revision · Leverantörsreskontra

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I korthet

Process Associate in Chennai, Tamil Nadu will efficiently resolve customer queries via email or chat, manage data accuracy, and monitor quality. The role involves managing and resolving customer invoice disputes within the Order-to-Cash process, requiring collaboration with various teams for dispute resolution and root cause elimination.

Ansvarsområden

  • Efficiently resolve customer queries via email or chat.
  • Manage data accuracy and monitor quality.
  • Identify process improvements.
  • Manage and resolve customer invoice disputes within the Order-to-Cash process.
  • Ensure timely collections and minimize revenue leakage.
  • Improve customer experience and drive process improvements.
  • Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.

Krav

  • Basic understanding of Finance and Accounting concepts.
  • Knowledge of Accounts Receivable processes.
  • Basic understanding of OTC lifecycle.
  • Customer service orientation.
  • Quick learners on applications.
#customer service#finance#accounting#accounts receivable#order to cash
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Chennai, India

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