In short
Process Associate in Chennai, Tamil Nadu will efficiently resolve customer queries via email or chat, manage data accuracy, and monitor quality. The role involves managing and resolving customer invoice disputes within the Order-to-Cash process, requiring collaboration with various teams for dispute resolution and root cause elimination.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy and monitor quality.
- Identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash process.
- Ensure timely collections and minimize revenue leakage.
- Improve customer experience and drive process improvements.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
#customer service#finance#accounting#accounts receivable#order to cash
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
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