Process Associate

Finans, bank och juridik · Redovisning och revision · Kundreskontra

I korthet

The Process Associate role in Chennai, Tamil Nadu, focuses on efficiently resolving customer queries via email or chat, maintaining data accuracy, and monitoring quality within the Order-to-Cash process. This position requires a customer service orientation and the ability to quickly learn new applications, with a basic understanding of finance, accounting, and Accounts Receivable concepts.

Ansvarsområden

Efficiently resolve customer queries via email or chat.
Manage data accuracy and monitor quality.
Identify process improvements.
Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
Ensure timely collections and minimize revenue leakage.
Improve customer experience.
Drive process improvements.
Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.

Krav

Basic understanding of Finance and Accounting concepts
Knowledge of Accounts Receivable processes
Basic understanding of OTC lifecycle
Customer service orientation
Quick learners on applications

Förmåner

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first

Färdigheter

Customer ServiceAccounts ReceivableOrder to Cash

#Customer Service#Finance#Accounting#Accounts Receivable#Order to Cash

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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