Principal Product Manager, Dynamics 365 Contact Center
Teknik, data och digitalt · Produkt och design · Produktledning
I korthet
Ansvarsområden
- Lead cross-divisional initiatives defining success criteria, long-term vision, and product strategy for contact center feature areas.
- Translate product vision into a comprehensive roadmap for Dynamics 365 Contact Center, crafting user stories and integrated scenarios leveraging AI.
- Provide expert guidance on long-range investment opportunities and prioritization, setting portfolio-level Objectives and Key Results.
- Drive collaboration with engineering, data science, design, and partner teams to design, validate, and scale AI-driven capabilities.
- Engage with strategic customers to gather feedback, understand scenarios, and convert insights into product improvements and new opportunities.
Krav
- Bachelor's Degree AND 10+ years experience in product/service/program management or software development, OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.
Önskade kvalifikationer
- Bachelor's Degree AND 15+ years experience in product/service/program management or software development, OR equivalent experience.
- 8+ years experience taking a product, feature, or experience to market.
- 10+ years experience improving product metrics for a product, feature, or experience in a market.
- 10+ years experience disrupting a market for a product, feature, or experience.
- Experience shipping enterprise contact center products and shared platform capabilities at scale.
- Demonstrated success leading complex, cross-functional initiatives as an individual contributor.
- Hands-on experience taking generative AI or AI agents from prototype to production.
- Experience building and strengthening business-critical enterprise platforms.
- A track record of translating product and platform investments into measurable revenue growth.
Förmåner
- Opportunity to work on cutting-edge AI and customer experience solutions.
- Be part of a culture that celebrates excellence and drives innovation.
- Operate with true surface-area ownership.
- Meaningful work that changes the world.
- Full-time employment with competitive salary range.
- Access to benefits and pay information via provided link.
Färdigheter
Om Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Företag
MicrosoftPublicerade jobb
för 1 dag sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Lön
165 600–331 200 US$ · Förhandlingsbar
Erfarenhetsnivå
Senior
Platser
United States
Kvalifikation
Sökande
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