The Job

Parts Advisor (Blue Collar) - Operational Professional 2

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

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I korthet

Scania is looking for a Parts Advisor to ensure a positive customer experience from reception to delivery. This role involves coordinating with the workshop, managing service orders, communicating with clients, and identifying opportunities for additional sales.

Ansvarsområden

  • Ensure a positive customer experience from the reception to the delivery of the unit.
  • Perform timely follow-up on requested services.
  • Clearly communicate the status and progress of the service.
  • Manage documents related to the service order.
  • Comply with customer service and quality policies and procedures.
  • Detect opportunities for improvement or additional service sales.
  • Capture and update data in the corresponding systems.
  • Support the management of complaints and claims, seeking effective solutions.

Krav

  • 1 year of experience in customer service or similar position.
  • Basic knowledge of automotive mechanics.
  • Management of service management systems (CRM, ERP, etc.).
  • Orientation to results and customer satisfaction.
  • Oral and written communication skills.
  • Intermediate Office (Word, Excel, Outlook).
  • Excellent service attitude and teamwork.

Önskade kvalifikationer

  • Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
  • Apply: Is able to apply the competence in work situations independently without help.
  • Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
  • Transform: Is considered an expert and is able to drive the development of new concepts and methods.
  • Innovate: Is considered an authority in the field, both internally and externally.
#Parts Advisor#Operational Professional#Customer Service#Automotive
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Företag

Scania Group

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

San Luis Potosí, Mexico

Kvalifikation

Kandidatexamen, Yrkeshögskola, Grundnivå

Sökande

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