Parts Advisor (Blue Collar) - Operational Professional 2
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
Scania is looking for a Parts Advisor to ensure a positive customer experience from reception to delivery. This role involves coordinating with the workshop, managing service orders, communicating with clients, and identifying opportunities for additional sales.
Responsibilities
- Ensure a positive customer experience from the reception to the delivery of the unit.
- Perform timely follow-up on requested services.
- Clearly communicate the status and progress of the service.
- Manage documents related to the service order.
- Comply with customer service and quality policies and procedures.
- Detect opportunities for improvement or additional service sales.
- Capture and update data in the corresponding systems.
- Support the management of complaints and claims, seeking effective solutions.
Requirements
- 1 year of experience in customer service or similar position.
- Basic knowledge of automotive mechanics.
- Management of service management systems (CRM, ERP, etc.).
- Orientation to results and customer satisfaction.
- Oral and written communication skills.
- Intermediate Office (Word, Excel, Outlook).
- Excellent service attitude and teamwork.
Desired Qualifications
- Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
- Apply: Is able to apply the competence in work situations independently without help.
- Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
- Transform: Is considered an expert and is able to drive the development of new concepts and methods.
- Innovate: Is considered an authority in the field, both internally and externally.
#Parts Advisor#Operational Professional#Customer Service#Automotive
Company
Scania Group
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
San Luis Potosí, Mexico
Qualification
Bachelor, Diploma, Undergraduate
Applicants
Be an early applicant