The Job

Order Management Specialist

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

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I korthet

As an Order Management Specialist in Cluj-Napoca, you will manage a dedicated customer portfolio, ensuring timely and accurate order execution. This hybrid role requires proficiency in ERP systems, strong communication skills, and a proactive approach to customer service and issue resolution.

Ansvarsområden

  • Act as a single point of contact for a dedicated customer portfolio, ensuring a consistent and high-quality experience
  • Review and manage customer orders in ERP and CRM systems, ensuring data accuracy and completeness
  • Proactively communicate order status updates, changes, and potential delays to customers
  • Monitor order progress and collaborate with internal teams and factories to ensure timely delivery
  • Handle customer inquiries, complaints, and after-sales issues, ensuring resolution through cross-functional collaboration
  • Ensure accurate documentation, order acknowledgments, invoicing, and compliance with agreed delivery terms
  • Support dispute resolution, credit/rebilling processes, and collaboration with finance and collections teams
  • Contribute to process improvements, maintain accurate records, and support knowledge sharing within the team.

Krav

  • Proficiency in French and English (written and spoken)
  • Confidence using ERP systems (e.g., Oracle, SAP)
  • Experience in order management, customer service, or a similar operational role in a fast-paced environment
  • Strong customer orientation and ability to deliver high-quality service across the full order lifecycle
  • Excellent communication, collaboration, and problem-solving skills across cross-functional teams
  • Strong organizational skills with the ability to prioritize, manage workload, and handle multiple variables effectively

Önskade kvalifikationer

  • Experience in a shared services or multinational environment
  • Exposure to manufacturing, industrial, or technical product environments
  • Knowledge of additional European languages
  • Familiarity with dispute resolution, invoicing, or trade compliance processes.

Förmåner

  • Ongoing career development
  • Growing an inclusive culture
  • Mentorship
  • Training
  • Leadership opportunities
  • Competitive benefits (implied)
#Order Management#Customer Service#ERP#CRM
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Cluj-Napoca, Romania

Sökande

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