Order Management Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
As an Order Management Specialist in Cluj-Napoca, you will manage a dedicated customer portfolio, ensuring timely and accurate order execution. This hybrid role requires proficiency in ERP systems, strong communication skills, and a proactive approach to customer service and issue resolution.
Responsibilities
- Act as a single point of contact for a dedicated customer portfolio, ensuring a consistent and high-quality experience
- Review and manage customer orders in ERP and CRM systems, ensuring data accuracy and completeness
- Proactively communicate order status updates, changes, and potential delays to customers
- Monitor order progress and collaborate with internal teams and factories to ensure timely delivery
- Handle customer inquiries, complaints, and after-sales issues, ensuring resolution through cross-functional collaboration
- Ensure accurate documentation, order acknowledgments, invoicing, and compliance with agreed delivery terms
- Support dispute resolution, credit/rebilling processes, and collaboration with finance and collections teams
- Contribute to process improvements, maintain accurate records, and support knowledge sharing within the team.
Requirements
- Proficiency in French and English (written and spoken)
- Confidence using ERP systems (e.g., Oracle, SAP)
- Experience in order management, customer service, or a similar operational role in a fast-paced environment
- Strong customer orientation and ability to deliver high-quality service across the full order lifecycle
- Excellent communication, collaboration, and problem-solving skills across cross-functional teams
- Strong organizational skills with the ability to prioritize, manage workload, and handle multiple variables effectively
Desired Qualifications
- Experience in a shared services or multinational environment
- Exposure to manufacturing, industrial, or technical product environments
- Knowledge of additional European languages
- Familiarity with dispute resolution, invoicing, or trade compliance processes.
Benefits
- Ongoing career development
- Growing an inclusive culture
- Mentorship
- Training
- Leadership opportunities
- Competitive benefits (implied)
#Order Management#Customer Service#ERP#CRM
Company
Emerson
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Cluj-Napoca, Romania
Applicants
Be an early applicant