The Job

Order Handler PDL

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Säljverksamhet

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Alfa Laval is seeking an Order Handler in Pune, India, responsible for meeting customer demands through cross-functional service and accurate communication. The role involves managing internal purchase orders, material transfer notes, order creation, and dispatch planning, while also acting as a customer representative and supporting various departments.

Ansvarsområden

  • Act as the primary contact window for customer order inquiries.
  • Manage internal purchase orders and ensure timely deliveries (Internal Supplier Delivery on Time - SDOT).
  • Oversee Factory Material Transfer Notes (MTN) for timely material availability.
  • Create orders against Purchase Orders (PO) and ensure timely execution for Service Centers.
  • Conduct weekly/monthly follow-ups with factories and provide feedback to Group Companies, Service Centers, and Sales.
  • Plan timely dispatches to Service Centers and Group Companies via the Warehouse.
  • Create quotes for General Machinery Units (GMUs).
  • Act as a claim representative, assisting Quality Assurance (QA) and ensuring timely closure.
  • Communicate with customers and act as an internal customer representative.
  • Support Service Centers (SC), Business Units (BU), and other Alfa Laval sites.
  • Register orders and monitor the order settlement process (delays, holds, TBA).
  • Handle returns, commissions, credit/debit notes.
  • Create necessary order documentation for customers.
  • Focus on Key Performance Indicators (KPIs) and apply priorities (Safety, Quality, Delivery, Cost).
  • Develop and optimize Standard Operating Procedures (SOPs) as needed.
  • Actively participate in problem resolution.
  • Drive or contribute to continuous improvement initiatives.
  • Lead waste reduction activities.
  • Engage in safety and quality work, reporting risks or quality issues to the Team Manager (TM) / Unit Manager (UM).
  • Responsible for personal improvement and competence development.
  • Attend Sales Board (SB) and Customer Service Board (CSB) meetings and escalate issues to relevant departments.
  • Undertake other tasks assigned by the Order Handler TM/UM.
  • Implement continuous improvement through Alfa Laval Production System (ALPS) in the responsible field.

Krav

  • Degree in Mechanical Engineering or Production Engineering from a reputed institute.
  • 3-7 years of experience in a similar field.
  • Good command of English, both oral and written.
  • Good coordination and communication skills.
  • Good adaptability and flexibility to new situations and challenges.
  • Proficient knowledge of MS Office, including Advanced Excel and PowerPoint presentations.
  • Experience working with ERP systems.
  • Experience in Power BI and SQL is an added advantage.

Önskade kvalifikationer

  • Potential candidates are welcome to apply, not just those with extensive experience.
  • Curiosity to find out more about the role and company.

Förmåner

  • Interesting and challenging position in an open and friendly environment.
  • Opportunity to help each other develop and create value for customers.
  • Exciting place to build a global network with different nationalities.
  • Opportunity to learn new things every day.
  • Work will have a true impact on Alfa Laval’s future success.
  • Part of a 140-year-old Swedish multinational company with stable growth and expansion.
  • Contribute to sustainability and giving back to people and the planet.
#Order Handler#Customer Service#Logistics#Supply Chain#Pune
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Företag

Alfa Laval

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Pune, India

Kvalifikation

Kandidatexamen

Sökande

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