Order Handler PDL
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations
In short
Alfa Laval is seeking an Order Handler in Pune, India, responsible for meeting customer demands through cross-functional service and accurate communication. The role involves managing internal purchase orders, material transfer notes, order creation, and dispatch planning, while also acting as a customer representative and supporting various departments.
Responsibilities
- Act as the primary contact window for customer order inquiries.
- Manage internal purchase orders and ensure timely deliveries (Internal Supplier Delivery on Time - SDOT).
- Oversee Factory Material Transfer Notes (MTN) for timely material availability.
- Create orders against Purchase Orders (PO) and ensure timely execution for Service Centers.
- Conduct weekly/monthly follow-ups with factories and provide feedback to Group Companies, Service Centers, and Sales.
- Plan timely dispatches to Service Centers and Group Companies via the Warehouse.
- Create quotes for General Machinery Units (GMUs).
- Act as a claim representative, assisting Quality Assurance (QA) and ensuring timely closure.
- Communicate with customers and act as an internal customer representative.
- Support Service Centers (SC), Business Units (BU), and other Alfa Laval sites.
- Register orders and monitor the order settlement process (delays, holds, TBA).
- Handle returns, commissions, credit/debit notes.
- Create necessary order documentation for customers.
- Focus on Key Performance Indicators (KPIs) and apply priorities (Safety, Quality, Delivery, Cost).
- Develop and optimize Standard Operating Procedures (SOPs) as needed.
- Actively participate in problem resolution.
- Drive or contribute to continuous improvement initiatives.
- Lead waste reduction activities.
- Engage in safety and quality work, reporting risks or quality issues to the Team Manager (TM) / Unit Manager (UM).
- Responsible for personal improvement and competence development.
- Attend Sales Board (SB) and Customer Service Board (CSB) meetings and escalate issues to relevant departments.
- Undertake other tasks assigned by the Order Handler TM/UM.
- Implement continuous improvement through Alfa Laval Production System (ALPS) in the responsible field.
Requirements
- Degree in Mechanical Engineering or Production Engineering from a reputed institute.
- 3-7 years of experience in a similar field.
- Good command of English, both oral and written.
- Good coordination and communication skills.
- Good adaptability and flexibility to new situations and challenges.
- Proficient knowledge of MS Office, including Advanced Excel and PowerPoint presentations.
- Experience working with ERP systems.
- Experience in Power BI and SQL is an added advantage.
Desired Qualifications
- Potential candidates are welcome to apply, not just those with extensive experience.
- Curiosity to find out more about the role and company.
Benefits
- Interesting and challenging position in an open and friendly environment.
- Opportunity to help each other develop and create value for customers.
- Exciting place to build a global network with different nationalities.
- Opportunity to learn new things every day.
- Work will have a true impact on Alfa Laval’s future success.
- Part of a 140-year-old Swedish multinational company with stable growth and expansion.
- Contribute to sustainability and giving back to people and the planet.
#Order Handler#Customer Service#Logistics#Supply Chain#Pune
Company
Alfa Laval
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Pune, India
Qualification
Bachelor
Applicants
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