The Job

Onsite Service Engineer

Tillverkning och produktion · Produktion och montering · Produktionsteknik · Processförbättring

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I korthet

As an Onsite Service Engineer for Atlas Copco's ACTA Service team in Anhui, China, you will provide onsite technical service and consultancy to industrial customers, ensuring high-quality support and promoting service solutions. This role involves managing service contracts, leading workshops, implementing process improvements, training customers, addressing quality issues, and upholding safety and quality standards.

Ansvarsområden

  • Deliver exceptional onsite service and technical consultancy to industrial customers.
  • Ensure maximum customer satisfaction by providing high-quality service and technical support.
  • Actively promote service solutions to generate service revenue.
  • Independently manage the execution of service contracts, adhering to scopes and KPIs.
  • Collect data and document services following Atlas Copco and customer standards.
  • Lead onsite workshops and implement lean process improvements.
  • Provide comprehensive tool operation training to customers.
  • Address quality issues with thorough follow-ups.
  • Maintain strong and professional relationships with customers.
  • Support ISO internal and external audits.
  • Uphold Health, Safety, Environment, and Quality policies.
  • Ensure correct use of Personal Protective Equipment (PPE) and report risks.
  • Provide customer feedback and alert the organization of technical or business risks.

Krav

  • Technical secondary education or higher in mechanical or electrical engineering.
  • Minimum of one year experience in aftermarket industrial product service.
  • Strong foundational knowledge of mechanical, electronic and electrical systems.
  • Proficiency in MS Office and general PC skills.
  • Effective communication skills with basic English proficiency.
  • Customer-focused outlook with results-driven, independent work ethic.
  • Team collaboration skills.
  • Ability to quickly learn and respond to urgent situations.

Önskade kvalifikationer

  • Familiarity with PLC, Fieldbus, and Ethernet is a plus.

Förmåner

  • Join a culture grounded in trust, accountability, and mutual respect.
  • Access lifelong learning opportunities with robust career development pathways.
  • Be part of innovation driven by collaborative people.
  • Receive comprehensive compensation and benefits including health, wellness programs, and competitive rewards.
  • Enjoy a supportive work environment promoting overall health and well-being, with safety as a core priority.
#Service#Field Service#Technical Support#Industrial Customers#Service Contracts#Lean Process Improvement#Customer Training#Quality Issues#Audits#Health Safety Environment Quality#PPE#Customer Feedback#Mechanical Engineering#Electrical Engineering
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Företag

Atlas Copco

Publicerade jobb

för 1 månad sedan

Upphör

om 12 timmar

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Hefei, China

Kvalifikation

Yrkeshögskola, Kandidatexamen, Masterexamen, Doktorand

Sökande

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