The Job

Onsite Service Engineer - Hai Phong (Vietnam)

Tillverkning och produktion · Produktion och montering · Produktionsteknik · Industriell säkerhet · Kvalitetssäkring

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I korthet

Atlas Copco is seeking an Onsite Service Engineer for their Hai Phong, Vietnam location. This full-time, on-site role involves providing high-level customer service and efficient service operations, including maintenance, optimization, and KPI management. The ideal candidate has 2-3 years of technical field service experience and strong mechanical/electrical skills.

Ansvarsområden

  • Develop professionalism in onsite service TMC operations at customer sites in Hai Phong.
  • Build rapport with customers through effective communication and professionalism.
  • Deliver service products including start-up, maintenance, and optimization.
  • Plan and manage on-time preventive maintenance to improve tool performance and extend tool lifetime.
  • Be responsible for onsite contract operational KPIs (MTTR, MTBF, Availability, etc.) and ensure target fulfillment.
  • Update and report status progression and KPIs to the Onsite Service Leader/Service Manager.
  • Maintain regular meetings with customers to identify requirements, analyze demands, and deliver gap closure plans.
  • Interact with other functions like project and sales to set up and optimize cross-functional processes.
  • Support projects as assigned by the Onsite Service Leader/Service Manager.
  • Maintain global operation standards of the TMC system.
  • Develop cost-saving programs and improvement activities (kaizen) to support service contract renewal proposals.

Krav

  • 2-3 years of technical field service experience maintaining and repairing industrial Electric Tools/equipment (Atlas Copco and other) or equivalent.
  • High level of customer service through excellent interpersonal skills and professionalism.
  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Vietnamese speaking is a must.
  • Ability to work flexible shifts and adapt to changing work schedules.

Önskade kvalifikationer

  • English literacy is preferred.
  • Strong mechanical and electrical skills.
  • Computer literate.
  • Good command of spoken and written English is preferred.
  • Service mind characteristic.
  • Leading and developing others.
  • Communication skills.
  • Problem solving.
  • Result orientation.
  • Teamwork.
  • Customer oriented.
  • Well organized.
  • Sense of Urgency.

Förmåner

  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
#Service#On-site
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Företag

Atlas Copco Group

Publicerade jobb

för 1 dag sedan

Upphör

om 3 månader

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Hai Phong, Vietnam

Kvalifikation

Yrkeshögskola

Sökande

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