Onsite Service Engineer - Hai Phong (Vietnam)
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Industrial Safety · Quality Assurance
In short
Atlas Copco is seeking an Onsite Service Engineer for their Hai Phong, Vietnam location. This full-time, on-site role involves providing high-level customer service and efficient service operations, including maintenance, optimization, and KPI management. The ideal candidate has 2-3 years of technical field service experience and strong mechanical/electrical skills.
Responsibilities
- Develop professionalism in onsite service TMC operations at customer sites in Hai Phong.
- Build rapport with customers through effective communication and professionalism.
- Deliver service products including start-up, maintenance, and optimization.
- Plan and manage on-time preventive maintenance to improve tool performance and extend tool lifetime.
- Be responsible for onsite contract operational KPIs (MTTR, MTBF, Availability, etc.) and ensure target fulfillment.
- Update and report status progression and KPIs to the Onsite Service Leader/Service Manager.
- Maintain regular meetings with customers to identify requirements, analyze demands, and deliver gap closure plans.
- Interact with other functions like project and sales to set up and optimize cross-functional processes.
- Support projects as assigned by the Onsite Service Leader/Service Manager.
- Maintain global operation standards of the TMC system.
- Develop cost-saving programs and improvement activities (kaizen) to support service contract renewal proposals.
Requirements
- 2-3 years of technical field service experience maintaining and repairing industrial Electric Tools/equipment (Atlas Copco and other) or equivalent.
- High level of customer service through excellent interpersonal skills and professionalism.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Vietnamese speaking is a must.
- Ability to work flexible shifts and adapt to changing work schedules.
Desired Qualifications
- English literacy is preferred.
- Strong mechanical and electrical skills.
- Computer literate.
- Good command of spoken and written English is preferred.
- Service mind characteristic.
- Leading and developing others.
- Communication skills.
- Problem solving.
- Result orientation.
- Teamwork.
- Customer oriented.
- Well organized.
- Sense of Urgency.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Service#On-site
Company
Atlas Copco Group
Job Posted
1 day ago
Expires
in 3 months
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hai Phong, Vietnam
Qualification
Diploma
Applicants
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