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Manager, Technical Operations - Specialized Openings

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Försäljningsledning · Projektledning

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ASSA ABLOY Door Group seeks a Manager, Technical Operations to lead customer-facing operations, including Technical Project Managers and Customer Care teams. This role focuses on ensuring a seamless customer experience from quotation to delivery, driving operational excellence, and developing a high-performing team.

Ansvarsområden

  • Lead Technical Project Management, Customer Care, Estimating, and Order Operations.
  • Translate business, product, and market strategies into consistent operational execution.
  • Develop and implement standardized workflows and continuous improvement initiatives.
  • Ensure quotes, submittals, orders, and customer projects move efficiently and on schedule.
  • Partner with Product Management, Manufacturing, Engineering, Sales, and Customer Care.
  • Drive a customer-centric operating model focused on responsiveness and accountability.
  • Identify and mitigate project risks and margin exposure.
  • Manage team capacity, priorities, and issue resolution.
  • Build, coach, and develop a high-performing team.
  • Participate in creating a safe and harmonious working environment.
  • Assure compliance with policies, regulations, and the ASSA ABLOY Code of Conduct.

Krav

  • Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering, or related field, or equivalent experience.
  • 7+ years of progressive leadership experience in operations, project management, customer operations, technical services, estimating, order management, manufacturing, or a related environment.
  • Demonstrated success leading cross-functional teams and driving operational performance.
  • Strong customer-facing experience with ability to manage complex projects and stakeholder relationships.
  • Experience developing and implementing process improvements.
  • Strong business acumen with ability to balance customer satisfaction, operational performance, and profitability.
  • Excellent communication, problem-solving, and organizational skills.
  • Proven ability to influence and collaborate across multiple functions and levels.

Önskade kvalifikationer

  • Experience within architectural openings, doors and hardware, building products, construction, specialty manufacturing, engineered products, or related industries.
  • Experience supporting estimating, project management, order fulfillment, customer care, or technical services functions.
  • Experience working within demountable walls or prefabricated construction environments.
  • Lean, Continuous Improvement, Six Sigma, or other process improvement experience.

Förmåner

  • Competitive compensation with a target salary range up to $150,000.
  • Paid vacation, sick time, and company holidays.
  • Medical, Dental, and Vision Insurance.
  • Life Insurance, AD&D, Short- and Long-Term Disability.
  • 401(k) with company contributions.
  • Tuition Reimbursement.
  • Learning and Career Development opportunities.
  • Flexible Spending Accounts.
  • Employee Assistance Program.
  • Employee discount and recognition programs.
  • Well-being and employee experience initiatives.
#Customer Experience#Operations#Project Management#Business Operations#Technical Operations#Specialized Openings#Customer Care#Process Improvement#Team Leadership#Cross-functional Teams
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Företag

ASSA ABLOY Group

Publicerade jobb

för 1 vecka sedan

Upphör

om 2 veckor

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Paramus, United States

Kvalifikation

Kandidatexamen

Sökande

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