Manager, Technical Operations - Specialized Openings
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Project Management
In short
ASSA ABLOY Door Group seeks a Manager, Technical Operations to lead customer-facing operations, including Technical Project Managers and Customer Care teams. This role focuses on ensuring a seamless customer experience from quotation to delivery, driving operational excellence, and developing a high-performing team.
Responsibilities
- Lead Technical Project Management, Customer Care, Estimating, and Order Operations.
- Translate business, product, and market strategies into consistent operational execution.
- Develop and implement standardized workflows and continuous improvement initiatives.
- Ensure quotes, submittals, orders, and customer projects move efficiently and on schedule.
- Partner with Product Management, Manufacturing, Engineering, Sales, and Customer Care.
- Drive a customer-centric operating model focused on responsiveness and accountability.
- Identify and mitigate project risks and margin exposure.
- Manage team capacity, priorities, and issue resolution.
- Build, coach, and develop a high-performing team.
- Participate in creating a safe and harmonious working environment.
- Assure compliance with policies, regulations, and the ASSA ABLOY Code of Conduct.
Requirements
- Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering, or related field, or equivalent experience.
- 7+ years of progressive leadership experience in operations, project management, customer operations, technical services, estimating, order management, manufacturing, or a related environment.
- Demonstrated success leading cross-functional teams and driving operational performance.
- Strong customer-facing experience with ability to manage complex projects and stakeholder relationships.
- Experience developing and implementing process improvements.
- Strong business acumen with ability to balance customer satisfaction, operational performance, and profitability.
- Excellent communication, problem-solving, and organizational skills.
- Proven ability to influence and collaborate across multiple functions and levels.
Desired Qualifications
- Experience within architectural openings, doors and hardware, building products, construction, specialty manufacturing, engineered products, or related industries.
- Experience supporting estimating, project management, order fulfillment, customer care, or technical services functions.
- Experience working within demountable walls or prefabricated construction environments.
- Lean, Continuous Improvement, Six Sigma, or other process improvement experience.
Benefits
- Competitive compensation with a target salary range up to $150,000.
- Paid vacation, sick time, and company holidays.
- Medical, Dental, and Vision Insurance.
- Life Insurance, AD&D, Short- and Long-Term Disability.
- 401(k) with company contributions.
- Tuition Reimbursement.
- Learning and Career Development opportunities.
- Flexible Spending Accounts.
- Employee Assistance Program.
- Employee discount and recognition programs.
- Well-being and employee experience initiatives.
#Customer Experience#Operations#Project Management#Business Operations#Technical Operations#Specialized Openings#Customer Care#Process Improvement#Team Leadership#Cross-functional Teams
Company
ASSA ABLOY Group
Job Posted
1 week ago
Expires
in 2 weeks
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Paramus, United States
Qualification
Bachelor
Applicants
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