Manager I, AmazonNow, RoW APEX, NOC

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

I korthet

Join Amazon's Global Specialty Fulfillment Central Operations team as a Manager I to drive operational excellence for the quick commerce business across multiple regions. You will be responsible for the operational performance of a geographical region, identifying and eliminating defects impacting customer experience, and collaborating with stakeholders to optimize processes. This role requires strong analytical skills to deep dive into operational data, identify root causes, and implement effective solutions.

Ansvarsområden

Own operational performance metrics for assigned geographical region, conducting deep dives into data to identify trends and opportunities.
Identify and eliminate operational defects causing negative customer experiences through root cause analysis and preventative measures.
Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste.
Represent Central Operations in business stakeholder meetings, communicating operational status, challenges, and proposed solutions.
Transform raw data into clear documentation, requirements, and actionable insights for process improvements.

Krav

1+ years of employee and performance management experience.
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
Knowledge of Microsoft Excel at an advanced level (pivot tables, macros, index/match, vlookup, VBA, data links, etc.).
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Önskade kvalifikationer

1+ years of performance metrics, process improvement, or lean techniques experience.
Knowledge of Kaizen and Lean methodology techniques.

Förmåner

Opportunity to work at the intersection of operations and strategic business improvements.
Develop expertise in quick commerce business nuances.
High degree of ownership in identifying more efficient ways of working.
Innovative environment with significant impact on improving customer experiences across multiple regions.
Work with a progressive mental model: Centralize, Standardize, Automate, Eliminate.

Färdigheter

Microsoft ExcelVBAKaizenLean methodology

#Operations#Management#Quick Commerce#Logistics#Fulfillment#Central Operations#Performance Metrics#Process Improvement#Data Analysis

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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