Manager I, AmazonNow, RoW APEX, NOC

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Join Amazon's Global Specialty Fulfillment Central Operations team as a Manager I to drive operational excellence for the quick commerce business across multiple regions. You will be responsible for the operational performance of a geographical region, identifying and eliminating defects impacting customer experience, and collaborating with stakeholders to optimize processes. This role requires strong analytical skills to deep dive into operational data, identify root causes, and implement effective solutions.

Responsibilities

Own operational performance metrics for assigned geographical region, conducting deep dives into data to identify trends and opportunities.
Identify and eliminate operational defects causing negative customer experiences through root cause analysis and preventative measures.
Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste.
Represent Central Operations in business stakeholder meetings, communicating operational status, challenges, and proposed solutions.
Transform raw data into clear documentation, requirements, and actionable insights for process improvements.

Requirements

1+ years of employee and performance management experience.
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
Knowledge of Microsoft Excel at an advanced level (pivot tables, macros, index/match, vlookup, VBA, data links, etc.).
Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Desired Qualifications

1+ years of performance metrics, process improvement, or lean techniques experience.
Knowledge of Kaizen and Lean methodology techniques.

Benefits

Opportunity to work at the intersection of operations and strategic business improvements.
Develop expertise in quick commerce business nuances.
High degree of ownership in identifying more efficient ways of working.
Innovative environment with significant impact on improving customer experiences across multiple regions.
Work with a progressive mental model: Centralize, Standardize, Automate, Eliminate.

Skills

Microsoft ExcelVBAKaizenLean methodology

#Operations#Management#Quick Commerce#Logistics#Fulfillment#Central Operations#Performance Metrics#Process Improvement#Data Analysis

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