KDP Support Analyst, Books (Variable), Amazon

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

I korthet

Amazon is seeking a KDP Support Analyst in Hyderabad to provide front-line customer service to authors and content providers using the Kindle Direct Publishing platform. The role involves managing customer inquiries via email, phone, and chat, ensuring quality and productivity goals are met, and contributing to process improvements.

Ansvarsområden

Process and respond to email, phone, and chat contacts from KDP website users.
Maintain clear and polite written and verbal communication.
Demonstrate an appropriate sense of urgency for response times.
Use customer service tools to troubleshoot and provide accurate responses.
Escalate customer issues appropriately and in a timely manner.
Proactively communicate system and process issues.
Strive to drive improvement to internal and external processes.
Contact appropriate teams for systemic issues.
Document research and interactions clearly and concisely.

Krav

Fluent in English (speak, write, read).
Willing to work from the office.
Minimum 1 year of experience handling multiple forms of direct customer inquiries (calls, chats, emails).
Adequate communication skills.
Proven ability to provide high-quality customer service in a fast-changing environment.
Basic computer navigation skills, including website/web browser and internet usage.
Analytical skills.
Ability to research, replicate, categorize, and document customer issues.
Ability to use data and research to inform actions and resolutions.
High-speed internet services (Octane 2.0 score of 30,000+, latency of 150 ms or less, download speed of 3 Mbps or greater).

Önskade kvalifikationer

Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Ability to understand complex problems and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Detail-oriented and process-focused.
College graduates.

Förmåner

Team environment that thrives on innovation and excellence.
Opportunity to work for a team that delights customers and solves problems.
Flexibility to work shifts including overnight and weekends.

Färdigheter

Customer ServiceHTMLWeb Technologies

#KDP#Publishing#Customer Support#Amazon#Hyderabad

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