The Job

Junior Customer Service Specialist

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Säljverksamhet

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I korthet

Electrolux is seeking a Junior Customer Service Specialist for a 12-month fixed-term contract in Luton, offering hybrid work. This role involves managing customer communications, processing orders, and supporting account management while developing skills in customer service and supply chain operations.

Ansvarsområden

  • Manage inbound and outbound customer communications via phone, email, post, and other channels.
  • Support customers with pre-sales enquiries and product-related questions.
  • Resolve customer issues and complaints efficiently and professionally.
  • Process customer orders accurately, including price verification and order fulfilment.
  • Maintain accurate records within customer service systems.
  • Act as the primary point of contact for allocated customer accounts.
  • Coordinate order planning and delivery activities to ensure high service levels.
  • Manage warehouse bookings and collaborate with logistics and planning teams.
  • Utilize systems such as SAP and other operational platforms for order management.
  • Build strong relationships with internal and external stakeholders.
  • Contribute ideas for enhancing customer satisfaction and operational excellence.

Krav

  • Previous experience in customer service, customer support, order management, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to multitask, prioritise effectively, and solve problems proactively.
  • A professional and customer-focused approach to managing enquiries and issues.
  • Strong relationship-building skills and confidence to communicate with stakeholders at all levels.
  • Good Microsoft Office skills, ideally at an intermediate level.
  • Fluency in English.

Önskade kvalifikationer

  • SAP knowledge would be advantageous.
  • An interest in supply chain, logistics, or customer operations.

Förmåner

  • Excellent learning and development opportunities
  • Quarterly bonus scheme
  • Company pension scheme
  • 25 days annual leave (pro rata) plus bank holidays
  • Healthcare Cash Plan
  • Life Assurance
  • Generous employee discount on Electrolux products
  • Subsidised canteen
  • Hybrid working options available
#customer service#supply chain#account management#order management#logistics
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Företag

Electrolux Group

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Kontrakt

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Luton, United Kingdom

Sökande

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