Junior Customer Service Specialist
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Operations
In short
Electrolux is seeking a Junior Customer Service Specialist for a 12-month fixed-term contract in Luton, offering hybrid work. This role involves managing customer communications, processing orders, and supporting account management while developing skills in customer service and supply chain operations.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, post, and other channels.
- Support customers with pre-sales enquiries and product-related questions.
- Resolve customer issues and complaints efficiently and professionally.
- Process customer orders accurately, including price verification and order fulfilment.
- Maintain accurate records within customer service systems.
- Act as the primary point of contact for allocated customer accounts.
- Coordinate order planning and delivery activities to ensure high service levels.
- Manage warehouse bookings and collaborate with logistics and planning teams.
- Utilize systems such as SAP and other operational platforms for order management.
- Build strong relationships with internal and external stakeholders.
- Contribute ideas for enhancing customer satisfaction and operational excellence.
Requirements
- Previous experience in customer service, customer support, order management, or a similar role.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to multitask, prioritise effectively, and solve problems proactively.
- A professional and customer-focused approach to managing enquiries and issues.
- Strong relationship-building skills and confidence to communicate with stakeholders at all levels.
- Good Microsoft Office skills, ideally at an intermediate level.
- Fluency in English.
Desired Qualifications
- SAP knowledge would be advantageous.
- An interest in supply chain, logistics, or customer operations.
Benefits
- Excellent learning and development opportunities
- Quarterly bonus scheme
- Company pension scheme
- 25 days annual leave (pro rata) plus bank holidays
- Healthcare Cash Plan
- Life Assurance
- Generous employee discount on Electrolux products
- Subsidised canteen
- Hybrid working options available
#customer service#supply chain#account management#order management#logistics
Company
Electrolux Group
Job Posted
2 weeks ago
Employment Type
Contract
WorkMode
Hybrid
Experience Level
Associate
Locations
Luton, United Kingdom
Applicants
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