IT Support Technician
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support
I korthet
We are looking for an IT Support Technician to provide on-site technical assistance to approximately 2400 users across multiple locations. Responsibilities include diagnosing and resolving hardware/software issues, managing tickets, and supporting business systems. The role requires strong communication and troubleshooting skills, with a customer-focused mindset.
Ansvarsområden
- Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access.
- Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.
- Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.
- Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
- Assist and inform the purchasing process, configuring and installing new devices, and assisting with inventory management.
- Perform ad-hoc training for end users in the proper use of hardware and/or software.
- Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.
- Be available to fulfill assigned “on call” responsibilities.
- Other duties as assigned.
Krav
- High School Diploma or GED, required.
- Minimum of 5+ years combined progressive experience working in a service desk or hands-on technical support environment, preferred.
- Experience providing technical support in a manufacturing environment, preferred.
- Strong experience supporting Microsoft operating systems and Office products.
- Experience troubleshooting computer hardware, peripherals, networks, printers, VPNs, file shares, antivirus solutions, VoIP, Citrix, PDF applications, and other common software.
- Working knowledge of Microsoft Active Directory, software deployment, video conferencing, CAD applications, and telecommunications solutions.
- Strong communication, critical thinking, troubleshooting, and decision-making skills.
- Ability to prioritize multiple requests and work independently with general direction.
- Detail-oriented, methodical approach to resolving technical issues.
- A customer-focused mindset and eagerness to work directly with end users.
Önskade kvalifikationer
- Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
Förmåner
- Paid time off, including sick and vacation days
- 12 paid holidays
- Medical, Dental, Vision, Life and AD&D Insurance
- Health and flexible savings accounts subject to eligibility requirements
- 401(k) with company contributions
- Tuition Reimbursement
- Learning and Career Development opportunities
- Employee Assistance Program
- Employee discount and recognition programs
- Well-being and employee experience initiatives designed to support you throughout your career
Färdigheter
Microsoft OfficeActive DirectoryTroubleshootingCustomer ServiceERPVPNCitrixVoIP
#IT#Support#Technician#Technology#Computers#Problem Solving#Technical Assistance#End-user Support#Manufacturing
Om ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Företag
ASSA ABLOY GroupPublicerade jobb
för 2 dagar sedan
Upphör
om 2 månader
Anställningstyp
Heltid
Arbetsform
På plats
Lön
21–26 US$ · Förhandlingsbar
Erfarenhetsnivå
Medarbetare
Platser
Milan, United States
Kvalifikation
Ingen formell utbildning
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