Product and Application HFH
Bygg, teknik och hantverk · Bygg- och industriteknik · Industriell ekonomi · Processteknik · Maskinteknik
I korthet
The Product & Application HFH role at Alfa Laval in Monza involves providing technical expertise and application support for Alfa Laval solutions, acting as a liaison between customers and internal teams. Responsibilities include supporting customer projects, identifying optimal technical solutions, and contributing to business growth through value-driven product support.
Ansvarsområden
- Collaborate with existing customers and support business opportunities generated through the Sales team.
- Participate in customer projects, meetings, site visits, and technical discussions, delivering tailored product presentations and value-driven solutions.
- Provide technical consultancy and application support for Alfa Laval products, helping customers optimize processes, performance, reliability, and energy efficiency.
- Support the quotation and proposal process for complex customer projects, including technical specifications, product selection, sizing, and solution configuration.
- Act as a product champion during product launches, campaigns, and commercial initiatives.
- Build and maintain strong customer relationships through proactive technical support, problem solving, and continuous collaboration.
- Provide product and application expertise to customers, channel partners, and internal teams through technical training sessions, workshops, and presentations.
- Work closely with Sales, Service, Engineering, and Product Management teams to identify customer needs and develop customized technical solutions.
- Support troubleshooting activities and contribute to the resolution of technical issues.
- Monitor market trends, competitor activities, and customer feedback to contribute to continuous product and application improvement.
- Prepare technical documentation, reports, and application guidelines.
- Contribute to business growth by identifying upselling opportunities and promoting value-added solutions and services.
- Ensure compliance with company standards, quality procedures, and safety regulations.
Krav
- Degree in Mechanical Engineering, Chemical Engineering, Energy Engineering, Industrial Engineering, or equivalent technical background.
- Fluent in Italian and good knowledge of English, both written and spoken.
- Good knowledge of Microsoft Office tools and technical documentation management.
- Availability to travel for customer visits and business activities.
Önskade kvalifikationer
- Previous experience in technical support, product/application engineering, process engineering, or similar technical-commercial roles is considered a plus.
- Knowledge of industrial processes and thermal/hygienic fluid handling applications is preferred.
- Strong technical aptitude and problem-solving skills.
- Ability to understand customer needs and translate them into technical solutions.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams.
- Customer-oriented mindset and proactive approach.
- Ability to manage multiple activities and priorities in a dynamic environment.
Förmåner
- Starting base salary of 30,000 € CCNL MEALWORKING.
Färdigheter
Microsoft Office
#technical expertise#application support#customer projects#technical solutions#business growth#product presentations#process optimization#quotation support#product champion#customer relationships#technical training#market trends#technical documentation#upselling opportunities#safety regulations
Om Alfa Laval
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…
Företag
Alfa LavalPublicerade jobb
för 4 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Lön
30 000 € / år
Erfarenhetsnivå
Mellannivå
Platser
Monza, Italy
Kvalifikation
Kandidatexamen
Sökande
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