The Job

IT Support Engineer

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

Synopsys is seeking a customer-focused IT Support Engineer in Lund, Sweden to provide day-to-day IT support for end users, troubleshoot hardware, software, and connectivity issues, and manage tickets within service levels. The role requires 2+ years of experience in IT support with strong troubleshooting skills across Windows and macOS environments, familiarity with networking concepts, and excellent communication skills.

Ansvarsområden

  • Provide day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.
  • Manage and resolve tickets within agreed service levels, ensuring timely updates and clear communication with users.
  • Install, configure, and maintain laptops, desktops, mobile devices, printers, and standard business applications.
  • Support user onboarding, offboarding, account provisioning, and access management in line with company policies.
  • Assist with workstation setups, office moves, meeting room technology, and other local IT operational needs.
  • Document solutions, contribute to knowledge articles, and escalate complex issues to the appropriate teams when needed.

Krav

  • 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.
  • Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices.
  • Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.
  • Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.
  • Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.
  • Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.
  • Strong written and verbal communication skills with a focus on customer service and teamwork.
  • Willingness to travel within Europe.

Önskade kvalifikationer

  • Linux experience would be an advantage.
  • Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
  • Travel to other sites in Sweden and Denmark (Copenhagen) will be required on a regular basis and travel to other European and International locations may be needed.

Förmåner

  • Comprehensive medical and healthcare plans.
  • ETO and FTO Programs.
  • Maternity and paternity leave, parenting resources, adoption and surrogacy assistance.
  • ESPP: Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.
  • Retirement Plans.
  • Competitive salaries.
#IT Support#Information Technology#Technical Support#Help Desk
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Företag

Synopsys Inc

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Lund, Sweden

Sökande

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