IT Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Synopsys is seeking a customer-focused IT Support Engineer in Lund, Sweden to provide day-to-day IT support for end users, troubleshoot hardware, software, and connectivity issues, and manage tickets within service levels. The role requires 2+ years of experience in IT support with strong troubleshooting skills across Windows and macOS environments, familiarity with networking concepts, and excellent communication skills.
Responsibilities
- Provide day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.
- Manage and resolve tickets within agreed service levels, ensuring timely updates and clear communication with users.
- Install, configure, and maintain laptops, desktops, mobile devices, printers, and standard business applications.
- Support user onboarding, offboarding, account provisioning, and access management in line with company policies.
- Assist with workstation setups, office moves, meeting room technology, and other local IT operational needs.
- Document solutions, contribute to knowledge articles, and escalate complex issues to the appropriate teams when needed.
Requirements
- 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.
- Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices.
- Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.
- Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.
- Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.
- Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.
- Strong written and verbal communication skills with a focus on customer service and teamwork.
- Willingness to travel within Europe.
Desired Qualifications
- Linux experience would be an advantage.
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.
- Travel to other sites in Sweden and Denmark (Copenhagen) will be required on a regular basis and travel to other European and International locations may be needed.
Benefits
- Comprehensive medical and healthcare plans.
- ETO and FTO Programs.
- Maternity and paternity leave, parenting resources, adoption and surrogacy assistance.
- ESPP: Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.
- Retirement Plans.
- Competitive salaries.
#IT Support#Information Technology#Technical Support#Help Desk
Company
Synopsys Inc
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Lund, Sweden
Applicants
Be an early applicant