The Job

IT Support Associate

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

Amazon is seeking an IT Support Associate for its Service Desk in Bengaluru, India. This role involves providing technical support for end-user devices, operating systems (Windows, Linux), and adhering to ITIL-based processes. The position requires effective communication and a minimum of one year of experience.

Ansvarsområden

  • Provide effective communication skills, interacting with internal customers across APAC/EMEA/AMER.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency.
  • Perform basic IT troubleshooting on end-user devices like desktops, laptops, printers, and scanners.
  • Troubleshoot operating systems, specifically Windows and Linux.
  • Adhere to OTS Service Desk Goals, meeting Response and Resolution SLAs, CSAT, and managing incidents.
  • Work from the Bangalore (BLR18) Corporate office.

Krav

  • Bachelor's degree
  • Minimum of 1+ year of Service Desk or technical support work experience.
  • Good communication skills

Önskade kvalifikationer

  • Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
  • Basic Understanding and troubleshooting skills on Network

Förmåner

  • 5-day work week (scheduled days off may vary based on shift patterns and business needs)
  • Inclusive culture that empowers Amazonians
  • Workplace accommodations for individuals with disabilities
#IT Support#Service Desk#Technical Support
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Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

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