IT Support Associate

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Amazon is seeking an IT Support Associate for its Service Desk in Bengaluru, India. This role involves providing technical support for end-user devices, operating systems (Windows, Linux), and adhering to ITIL-based processes. The position requires effective communication and a minimum of one year of experience.

Responsibilities

Provide effective communication skills, interacting with internal customers across APAC/EMEA/AMER.
Adhere to standard operating procedures (SOPs) for consistency and efficiency.
Perform basic IT troubleshooting on end-user devices like desktops, laptops, printers, and scanners.
Troubleshoot operating systems, specifically Windows and Linux.
Adhere to OTS Service Desk Goals, meeting Response and Resolution SLAs, CSAT, and managing incidents.
Work from the Bangalore (BLR18) Corporate office.

Requirements

Bachelor's degree
Minimum of 1+ year of Service Desk or technical support work experience.
Good communication skills

Desired Qualifications

Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
Basic Understanding and troubleshooting skills on Network

Benefits

5-day work week (scheduled days off may vary based on shift patterns and business needs)
Inclusive culture that empowers Amazonians
Workplace accommodations for individuals with disabilities

#IT Support#Service Desk#Technical Support

Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

Be an early applicant