IT Support Associate
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support
I korthet
Amazon seeks an IT Support Associate for its Service Desk in Bengaluru, Karnataka. Responsibilities include communicating with internal customers, troubleshooting end-user devices and operating systems (Windows, Linux), and adhering to standard operating procedures. The role requires a Bachelor's degree and at least 1 year of professional or technical support experience.
Ansvarsområden
- Provide efficient, streamlined IT support to Worldwide Operations associates and Amazon Lockers.
- Demonstrate proficiency in clear and concise communication with internal customers, including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures (SOPs) for consistency and efficiency.
- Resolve issues on various client devices, including desktops, laptops, printers, and scanners.
- Troubleshoot issues on Windows and Linux operating systems.
- Adhere to OTS Service Desk Goals, meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- Work from the Bangalore (BLR18) Corporate office.
Krav
- Bachelor's degree
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- 1+ years of professional work experience, or experience in technical support
Önskade kvalifikationer
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
Förmåner
- 5-day work week (with 2 scheduled days off varying based on shift patterns and business needs)
#IT Support#Service Desk#Technical Support#Windows#Linux#Troubleshooting#Customer Service
Företag
Amazon
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Bengaluru, India
Kvalifikation
Kandidatexamen
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