IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Amazon seeks an IT Support Associate for its Service Desk in Bengaluru, Karnataka. Responsibilities include communicating with internal customers, troubleshooting end-user devices and operating systems (Windows, Linux), and adhering to standard operating procedures. The role requires a Bachelor's degree and at least 1 year of professional or technical support experience.
Responsibilities
- Provide efficient, streamlined IT support to Worldwide Operations associates and Amazon Lockers.
- Demonstrate proficiency in clear and concise communication with internal customers, including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures (SOPs) for consistency and efficiency.
- Resolve issues on various client devices, including desktops, laptops, printers, and scanners.
- Troubleshoot issues on Windows and Linux operating systems.
- Adhere to OTS Service Desk Goals, meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- Work from the Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- 1+ years of professional work experience, or experience in technical support
Desired Qualifications
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
Benefits
- 5-day work week (with 2 scheduled days off varying based on shift patterns and business needs)
#IT Support#Service Desk#Technical Support#Windows#Linux#Troubleshooting#Customer Service
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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