IT Support Associate
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support
I korthet
Amazon is hiring an IT Support Associate in Bengaluru, Karnataka. This role involves providing IT support to Amazon Operations associates, troubleshooting end-user devices and operating systems, and adhering to service level agreements. Requires a Bachelor's degree and 1+ year of service desk experience.
Ansvarsområden
- Effective communication with internal customers (APAC/EMEA/AMER Operations/IT team/Customer support).
- Adherence to standard operating procedures (SOPs).
- Basic IT troubleshooting on end-user devices (desktops, laptops, printers, scanners).
- Basic understanding and troubleshooting of Windows and Linux operating systems.
- Work within a 5-day work week with variable days off based on shift patterns.
- Adherence to OTS Service Desk Goals (Response/Resolution SLA, CSAT).
- Work from the Bangalore (BLR18) Corporate office.
Krav
- Bachelor's degree
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills.
Önskade kvalifikationer
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
- Basic Understanding and troubleshooting skills on Network.
#IT Support#Service Desk#Troubleshooting#Customer Support
Företag
Amazon
Publicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Bengaluru, India
Kvalifikation
Kandidatexamen
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