IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
Amazon is hiring an IT Support Associate in Bengaluru, Karnataka. This role involves providing IT support to Amazon Operations associates, troubleshooting end-user devices and operating systems, and adhering to service level agreements. Requires a Bachelor's degree and 1+ year of service desk experience.
Responsibilities
- Effective communication with internal customers (APAC/EMEA/AMER Operations/IT team/Customer support).
- Adherence to standard operating procedures (SOPs).
- Basic IT troubleshooting on end-user devices (desktops, laptops, printers, scanners).
- Basic understanding and troubleshooting of Windows and Linux operating systems.
- Work within a 5-day work week with variable days off based on shift patterns.
- Adherence to OTS Service Desk Goals (Response/Resolution SLA, CSAT).
- Work from the Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills.
Desired Qualifications
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
- Basic Understanding and troubleshooting skills on Network.
#IT Support#Service Desk#Troubleshooting#Customer Support
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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