IT Support Associate
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · QA och testning
I korthet
Amazon is hiring an IT Support Associate in Bengaluru, Karnataka, to provide centralized IT support for global operations. Responsibilities include effective communication, adherence to SOPs, troubleshooting end-user devices (desktops, laptops, printers, scanners) and operating systems (Windows, Linux), and meeting service desk goals.
Ansvarsområden
- Provide effective communication with Amazon Internal customers including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures (SOPs).
- Troubleshoot issues on various client devices like desktops, laptops, printers, and scanners.
- Troubleshoot various operating systems specifically Windows and Linux.
- Meet targets for Response and Resolution SLA, CSAT, and effectively manage incidents.
- Work from Bangalore (BLR18) Corporate office.
Krav
- Bachelor's degree
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills
Önskade kvalifikationer
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
#IT Support#Service Desk#Troubleshooting#Windows#Linux#Customer Support#ITIL
Företag
Amazon
Publicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Bengaluru, India
Kvalifikation
Kandidatexamen
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