IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support · QA & Testing
In short
Amazon is hiring an IT Support Associate in Bengaluru, Karnataka, to provide centralized IT support for global operations. Responsibilities include effective communication, adherence to SOPs, troubleshooting end-user devices (desktops, laptops, printers, scanners) and operating systems (Windows, Linux), and meeting service desk goals.
Responsibilities
- Provide effective communication with Amazon Internal customers including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures (SOPs).
- Troubleshoot issues on various client devices like desktops, laptops, printers, and scanners.
- Troubleshoot various operating systems specifically Windows and Linux.
- Meet targets for Response and Resolution SLA, CSAT, and effectively manage incidents.
- Work from Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills
Desired Qualifications
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
#IT Support#Service Desk#Troubleshooting#Windows#Linux#Customer Support#ITIL
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant