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Investigation Associate, PQ Ops

Finans, bank och juridik · Bank och investeringar · Riskhantering

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Amazon India is looking for an Investigation Associate in Hyderabad to join the Transaction Risk Management Team. This role involves investigating e-commerce transactions, communicating with internal and external stakeholders, and adhering to operational procedures to mitigate online risk. The position requires strong analytical skills and a results-oriented approach.

Ansvarsområden

  • Researches and evaluates facts surrounding seller transactions.
  • Takes appropriate action on investigated transactions based on established standard operating procedures and tools.
  • Documents actions by providing detailed annotations.
  • Communicates with external customers via phone or email during the investigation process.
  • Communicates with internal customers and peers in person, via email, annotations, and phone.
  • Understands the issue and makes best use of available resources to resolve it.
  • Systematically escalates problems or variance in information to the relevant owners/teams.
  • Communicates with internal and external stakeholders.
  • Understands performance metrics to create analysis for driving business goals.
  • Meets predetermined and assigned productivity targets and quality standards.

Krav

  • Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics.
  • Experience using Microsoft Excel to manipulate and analyze data.
  • Ability to transform data into actionable insights.
  • Excellent judgment to plan and accomplish goals.
  • Excellent individual problem-solving and analytical skills.
  • Ability to make nearly all decisions independently with little to no guidance and a high degree of accuracy.
  • Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, and other company associates.
  • Willingness to contact customers by phone.
  • Analytical and capable of succeeding in a fast-paced team environment.

Önskade kvalifikationer

  • Experience in the e-commerce payments space.
  • Previous trust and safety experience.
  • Experience succeeding in a customer-driven workplace.

Förmåner

  • Inclusive culture that empowers Amazonians.
  • Support for workplace accommodations for individuals with disabilities during the application and hiring process.
#e-commerce#risk management#fraud detection#data analysis#customer service
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Medarbetare

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen, Masterexamen, Doktorand

Sökande

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