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Investigation Associate

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Amazon India seeks an Investigation Associate for its Transaction Risk Management Team in Bangalore. The role involves investigating and eliminating online ecommerce risk, requiring strong analytical, problem-solving, and communication skills in a customer-driven environment. Candidates should be self-disciplined, detail-oriented, and capable of making independent decisions with high accuracy.

Ansvarsområden

  • Investigate and eliminate online ecommerce risk.
  • Communicate complex transactional issues clearly to internal and external customers.
  • Engage in frequent written and verbal communication with management, risk analysts, engineers, and third-parties.
  • Contact customers by phone as needed.
  • Contribute to the development of the department.

Krav

  • Excellent written and spoken English skills with the ability to compose grammatically correct, concise, and accurate written responses.
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Excellent problem-solving skills.
  • Demonstrated ability to analyze problems logically.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Strong time management and organizational skills.
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
  • Excellent ability to determine situational needs and provide appropriate solutions.
  • Experience with Microsoft Office products and applications.
  • Strong attention to detail and analytical skills.

Önskade kvalifikationer

  • Experience in the ecommerce payments space.
  • Previous trust and safety experience.
  • Experience succeeding in a customer-driven workplace.
  • Delivered strong performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Förmåner

  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
#Risk Management#Transaction Risk#Ecommerce Risk#Trust and Safety#Customer-driven workplace#Analytical#Problem-solving#Communication
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Företag

Amazon

Publicerade jobb

för 4 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

Bangalore, India

Sökande

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