Investigation Associate
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India seeks an Investigation Associate for its Transaction Risk Management Team in Bangalore. The role involves investigating and eliminating online ecommerce risk, requiring strong analytical, problem-solving, and communication skills in a customer-driven environment. Candidates should be self-disciplined, detail-oriented, and capable of making independent decisions with high accuracy.
Responsibilities
- Investigate and eliminate online ecommerce risk.
- Communicate complex transactional issues clearly to internal and external customers.
- Engage in frequent written and verbal communication with management, risk analysts, engineers, and third-parties.
- Contact customers by phone as needed.
- Contribute to the development of the department.
Requirements
- Excellent written and spoken English skills with the ability to compose grammatically correct, concise, and accurate written responses.
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem-solving skills.
- Demonstrated ability to analyze problems logically.
- Self-disciplined, diligent, proactive, and detail-oriented.
- Strong time management and organizational skills.
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
- Excellent ability to determine situational needs and provide appropriate solutions.
- Experience with Microsoft Office products and applications.
- Strong attention to detail and analytical skills.
Desired Qualifications
- Experience in the ecommerce payments space.
- Previous trust and safety experience.
- Experience succeeding in a customer-driven workplace.
- Delivered strong performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
Benefits
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
#Risk Management#Transaction Risk#Ecommerce Risk#Trust and Safety#Customer-driven workplace#Analytical#Problem-solving#Communication
Company
Amazon
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Bangalore, India
Applicants
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