The Job

Graduate Intern - Customer Service Support

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundframgång

Gå med för uppdateringar

I korthet

Atlas Copco seeks a fresh graduate for a 12-month Customer Service Support internship in Shah Alam, Malaysia. The role involves supporting customers in Malaysia and Singapore, managing order processing, and collaborating with internal teams.

Ansvarsområden

  • Process customer orders accurately in the CRM system (C4C).
  • Monitor and manage customer orders throughout the order processing cycle.
  • Communicate proactively with customers and sales teams regarding order updates and inquiries.
  • Build and maintain strong relationships with customers.
  • Support efforts to improve customer satisfaction and enhance the customer experience.
  • Coordinate with Sales Personnel, Business Line Managers, and Credit Control teams on credit check requirements.
  • Liaise with Logistics, Procurement, Operations, and Technical teams to ensure smooth order fulfillment.
  • Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.

Krav

  • Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
  • Fresh graduates are welcome to apply.
  • Proficiency in Microsoft Excel.
  • Good command of English and Bahasa Malaysia, both written and spoken.
  • Strong customer orientation with excellent interpersonal and communication skills.
  • Good problem-solving, organizational, and multitasking abilities.
  • Attention to detail and the ability to work independently in a fast-paced environment.
  • Basic understanding of customer service principles, practices, and professional etiquette.
  • Good administrative and documentation management skills.

Önskade kvalifikationer

  • Knowledge of ERP systems (SAP preferred) is an advantage.
  • Familiarity with Power BI, Power Automate, or other business intelligence tools is a plus.
  • Knowledge of Incoterms and trade compliance is advantageous.

Förmåner

  • Gain valuable exposure to customer operations, order management, and cross-functional collaboration within a global organization.
  • Hands-on exposure to customer service operations and best practices.
  • Hands-on exposure to CRM systems and order management processes.
  • Hands-on exposure to customer relationship management.
  • Hands-on exposure to Sales and service support activities.
  • Hands-on exposure to cross-functional collaboration with Sales, Logistics, Procurement, Operations, and Technical teams.
  • Hands-on exposure to Continuous improvement and customer satisfaction initiatives.
  • Work on-site in Shah Alam, Malaysia.
  • Career growth through skills, curiosity, and networking.
  • Join a global network for learning and knowledge sharing.
  • Focus on long-term development and encouraging new ideas.
  • Innovation through testing, improving, and learning.
  • Make a meaningful impact by contributing insights and taking ownership.
  • Supported by flexible ways of working and empowering leaders.
#Customer Service#Graduate Program#Order Management#CRM
Atlas Copco Group Logo

Företag

Atlas Copco Group

Publicerade jobb

för 1 vecka sedan

Upphör

om 5 dagar

Anställningstyp

Praktik

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Shah Alam, Malaysia

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt