Graduate Intern - Customer Service Support
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
Atlas Copco seeks a fresh graduate for a 12-month Customer Service Support internship in Shah Alam, Malaysia. The role involves supporting customers in Malaysia and Singapore, managing order processing, and collaborating with internal teams.
Responsibilities
- Process customer orders accurately in the CRM system (C4C).
- Monitor and manage customer orders throughout the order processing cycle.
- Communicate proactively with customers and sales teams regarding order updates and inquiries.
- Build and maintain strong relationships with customers.
- Support efforts to improve customer satisfaction and enhance the customer experience.
- Coordinate with Sales Personnel, Business Line Managers, and Credit Control teams on credit check requirements.
- Liaise with Logistics, Procurement, Operations, and Technical teams to ensure smooth order fulfillment.
- Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.
Requirements
- Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
- Fresh graduates are welcome to apply.
- Proficiency in Microsoft Excel.
- Good command of English and Bahasa Malaysia, both written and spoken.
- Strong customer orientation with excellent interpersonal and communication skills.
- Good problem-solving, organizational, and multitasking abilities.
- Attention to detail and the ability to work independently in a fast-paced environment.
- Basic understanding of customer service principles, practices, and professional etiquette.
- Good administrative and documentation management skills.
Desired Qualifications
- Knowledge of ERP systems (SAP preferred) is an advantage.
- Familiarity with Power BI, Power Automate, or other business intelligence tools is a plus.
- Knowledge of Incoterms and trade compliance is advantageous.
Benefits
- Gain valuable exposure to customer operations, order management, and cross-functional collaboration within a global organization.
- Hands-on exposure to customer service operations and best practices.
- Hands-on exposure to CRM systems and order management processes.
- Hands-on exposure to customer relationship management.
- Hands-on exposure to Sales and service support activities.
- Hands-on exposure to cross-functional collaboration with Sales, Logistics, Procurement, Operations, and Technical teams.
- Hands-on exposure to Continuous improvement and customer satisfaction initiatives.
- Work on-site in Shah Alam, Malaysia.
- Career growth through skills, curiosity, and networking.
- Join a global network for learning and knowledge sharing.
- Focus on long-term development and encouraging new ideas.
- Innovation through testing, improving, and learning.
- Make a meaningful impact by contributing insights and taking ownership.
- Supported by flexible ways of working and empowering leaders.
#Customer Service#Graduate Program#Order Management#CRM
Company
Atlas Copco Group
Job Posted
1 week ago
Expires
in 5 days
Employment Type
Internship
WorkMode
On Site
Experience Level
Entry
Locations
Shah Alam, Malaysia
Qualification
Bachelor
Applicants
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