The Job

Field Service Technician

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Mjukvaruutveckling

Gå med för uppdateringar

I korthet

We are seeking a Field Service Technician for a full-time, remote role in the Southeast US. Responsibilities include 24/7 on-call service, troubleshooting, and repair of mechanical, electrical, and electronic components at customer locations. The role requires an Associate's degree and over 5 years of experience, with a focus on customer service and technical problem-solving.

Ansvarsområden

  • Execute basic maintenance and minor repairs on selected products at customer sites.
  • Investigate and resolve basic technical problems on selected products.
  • Prepare assigned service jobs according to the FSE Handbook.
  • Follow up on actions and promises made to customers.
  • Write service reports on site and obtain customer's signature.
  • Update service execution IT systems with relevant information.
  • Report unsafe practices and other safety incidents.
  • Capture Installed Base on site and communicate sales leads to the sales organization.
  • Provide proactive recommendations to customers related to spare parts purchases.
  • Execute services in Service Centers as required.

Krav

  • Associate’s degree with a strong mechanical background.
  • Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
  • Competent mechanical skills and aptitude.
  • Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
  • Customer service and sales orientation oriented.
  • Excellent interpersonal skills.
  • Strong verbal & written skills.
  • Ability to troubleshoot & solve technical problems.
  • Team Player and ability to work independently.
  • Basic PC utilization skills required in word, excel.
  • Ability to learn and use systems required for the administration of service and expense reports.
  • Perform jobs in line with OHSA requirements.
  • Complete established safety training programs.
  • Prioritize candidates who reside in the US or have an established presence in the area.

Önskade kvalifikationer

  • Experience in transmission systems is desirable.
  • Ability to contribute to developing world-leading technologies.
  • Willingness to be available for 24/7 on call field service labour.
  • Ability to manage travel costs and operating expenses.

Förmåner

  • Challenging position in an open and friendly environment.
  • Healthcare, dental and vision plans.
  • Robust wellness program.
  • Generous 401(k).
  • Paid holidays.
  • Paid time off benefits.
#Field Service#Technician#Mechanical#Electrical#Electronic#Maintenance#Repair#Customer Support#Southeast US
Alfa Laval Logo

Företag

Alfa Laval

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

Richmond, United States

Greer, United States

Sarasota, United States

Kvalifikation

Yrkeshögskola

Sökande

Ansök tidigt