Field Service Technician
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering
In short
We are seeking a Field Service Technician for a full-time, remote role in the Southeast US. Responsibilities include 24/7 on-call service, troubleshooting, and repair of mechanical, electrical, and electronic components at customer locations. The role requires an Associate's degree and over 5 years of experience, with a focus on customer service and technical problem-solving.
Responsibilities
- Execute basic maintenance and minor repairs on selected products at customer sites.
- Investigate and resolve basic technical problems on selected products.
- Prepare assigned service jobs according to the FSE Handbook.
- Follow up on actions and promises made to customers.
- Write service reports on site and obtain customer's signature.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents.
- Capture Installed Base on site and communicate sales leads to the sales organization.
- Provide proactive recommendations to customers related to spare parts purchases.
- Execute services in Service Centers as required.
Requirements
- Associate’s degree with a strong mechanical background.
- Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
- Competent mechanical skills and aptitude.
- Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
- Customer service and sales orientation oriented.
- Excellent interpersonal skills.
- Strong verbal & written skills.
- Ability to troubleshoot & solve technical problems.
- Team Player and ability to work independently.
- Basic PC utilization skills required in word, excel.
- Ability to learn and use systems required for the administration of service and expense reports.
- Perform jobs in line with OHSA requirements.
- Complete established safety training programs.
- Prioritize candidates who reside in the US or have an established presence in the area.
Desired Qualifications
- Experience in transmission systems is desirable.
- Ability to contribute to developing world-leading technologies.
- Willingness to be available for 24/7 on call field service labour.
- Ability to manage travel costs and operating expenses.
Benefits
- Challenging position in an open and friendly environment.
- Healthcare, dental and vision plans.
- Robust wellness program.
- Generous 401(k).
- Paid holidays.
- Paid time off benefits.
#Field Service#Technician#Mechanical#Electrical#Electronic#Maintenance#Repair#Customer Support#Southeast US
Company
Alfa Laval
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Mid-Senior
Locations
Richmond, United States
Greer, United States
Sarasota, United States
Qualification
Diploma
Applicants
Be an early applicant