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Field Service Engineer, Northeast (ME,RI,NH,MA,CT)

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Volvo Penta is seeking a Field Service Engineer for the Northeast region (ME, RI, NH, MA, CT) to provide advanced technical support for marine and industrial engines. This role requires expert-level knowledge of engine systems, diagnostics, and repair, with a focus on emerging technologies like electrification and connectivity. The position involves significant travel within a defined US territory.

Ansvarsområden

  • Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions.
  • Respond to advanced technical inquiries via phone, through case management, and on-site service when required.
  • Act as a liaison between our dealer base, customers, technical support and quality teams.
  • Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
  • Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps.
  • Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
  • Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers.
  • Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
  • Promote consistent use of Volvo Penta digital tools including VPPN and case management.
  • Support trade shows, product events, and customer meetings as required.
  • Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics.

Krav

  • Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience.
  • Bachelor’s degree preferred.
  • Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
  • Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices.
  • Experience with Volvo Penta products preferred.
  • Working knowledge of warranty processes, dealer operations, and industrial trade practices.
  • Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
  • Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.
  • Advanced communication and presentation skills in both US and global contexts.
  • Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams).
  • Ability to read, write, understand, and speak English.
  • Bilingual (English plus Spanish, Swedish, etc.) a plus.
  • Must be currently legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.
  • Candidates must live within reasonable distance of a major airport.
  • On-site candidates based in Chesapeake, Virginia may also be considered.

Önskade kvalifikationer

  • Up to 50% travel, mostly domestic with some international.

Förmåner

  • Competitive medical, dental and vision insurance.
  • Generous paid time off.
  • Competitive matching retirement savings plans.
  • Working environment where your safety, health and wellbeing come first.
  • Focus on professional and personal development through Volvo Group University.
  • Programs that make today’s challenging reality of combining work and personal life easier.
#Field Service#Engineering#Marine#Industrial#Engines#Northeast#US#Volvo Penta#Volvo Group#Travel
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Företag

Volvo Group

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chesapeake, United States

Kvalifikation

Yrkeshögskola, Kandidatexamen

Sökande

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