Field Service Engineer, Northeast (ME,RI,NH,MA,CT)
Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician · Automotive Repair
In short
Volvo Penta is seeking a Field Service Engineer for the Northeast region (ME, RI, NH, MA, CT) to provide advanced technical support for marine and industrial engines. This role requires expert-level knowledge of engine systems, diagnostics, and repair, with a focus on emerging technologies like electrification and connectivity. The position involves significant travel within a defined US territory.
Responsibilities
- Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions.
- Respond to advanced technical inquiries via phone, through case management, and on-site service when required.
- Act as a liaison between our dealer base, customers, technical support and quality teams.
- Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
- Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps.
- Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
- Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers.
- Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
- Promote consistent use of Volvo Penta digital tools including VPPN and case management.
- Support trade shows, product events, and customer meetings as required.
- Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics.
Requirements
- Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience.
- Bachelor’s degree preferred.
- Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
- Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices.
- Experience with Volvo Penta products preferred.
- Working knowledge of warranty processes, dealer operations, and industrial trade practices.
- Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
- Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.
- Advanced communication and presentation skills in both US and global contexts.
- Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams).
- Ability to read, write, understand, and speak English.
- Bilingual (English plus Spanish, Swedish, etc.) a plus.
- Must be currently legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.
- Candidates must live within reasonable distance of a major airport.
- On-site candidates based in Chesapeake, Virginia may also be considered.
Desired Qualifications
- Up to 50% travel, mostly domestic with some international.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
#Field Service#Engineering#Marine#Industrial#Engines#Northeast#US#Volvo Penta#Volvo Group#Travel
Company
Volvo Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chesapeake, United States
Qualification
Diploma, Bachelor
Applicants
Be an early applicant