The Job

Field Service Engineer

Tillverkning och produktion · Produktion och montering · Produktionsteknik

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I korthet

Field Service Engineer responsible for timely and high-quality workshop maintenance and on-site customer service in Hefei, China. Requires technical expertise in mechanical and electrical components, strong service orientation, and problem-solving skills.

Ansvarsområden

  • Complete workshop maintenance tasks with timely and high quality.
  • Represent the brand as a proactive and service-oriented face to the customer.
  • Provide first-class on-site service and technical support.
  • Carry out maintenance strictly in accordance with SOP and ensure proper 6S management.
  • Generate leads for the Sales team.
  • Share lessons learned with colleagues to enhance experience exchange.
  • Communicate service and relevant activities to customers and leaders via reports, email, and phone.
  • Collaborate with the internal team to find optimal solutions for breakdowns or customer-specific situations.
  • Work according to company and customer safety guidelines, using necessary PPE.
  • Conduct Last Minute Risk Assessments.

Krav

  • Technical expertise in mechanical and electrical components.
  • Technical and application knowledge with ability to learn and develop.
  • Experience in a service position in an industrial and highly technical environment.
  • Good hands-on maintenance skills.
  • Confident customer-facing presence and strong service mindset.
  • Stress resistant and ability to work independently under stressful circumstances.
  • Courage and integrity.
  • Efficiency and accuracy.
  • Problem-solving ability and ability to improvise.
  • Service-oriented and proactive communication skills.
  • Ability to develop and update skills.
  • Willingness to share expertise and experiences.
  • Effective and clear communication.
  • Open and approachable demeanor.
  • Adherence to Atlas Copco's "The Way".

Önskade kvalifikationer

  • Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.
  • Opportunity to become certified as internal part-time trainer.

Förmåner

  • Culture of trust and accountability.
  • Lifelong learning and career growth.
  • Innovation powered by people.
  • Comprehensive compensation and benefits.
  • Health and well-being.
#Service#Field Service#Engineering#Maintenance#Technical Support
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Företag

Atlas Copco Group

Publicerade jobb

för 2 veckor sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Hefei, China

Sökande

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