Field Service Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

I korthet

HID Global is seeking a Field Service Engineer in Istanbul, Türkiye to provide on-site technical support and maintenance for their secure issuance products. This role involves diagnosing and resolving hardware and software issues, performing maintenance, and ensuring customer satisfaction while contributing to product improvement.

Ansvarsområden

Discuss and resolve customer malfunctions or complaints via telephone.
Review technical documentation (drawings, specifications) and complaint descriptions.
Determine work approach and execution schedule in consultation with the customer.
Collect and prepare necessary tools, components, software, and manuals.
Perform periodic maintenance on company products at customer sites.
Replace parts, reset and adjust machines according to instructions and service bulletins.
Identify causes of malfunctions in electronic, pneumatic, and process technical parameters and resolve them.
Adjust or replace hardware or software as needed.
Optimize Uptime and Yield by analyzing logs.
Carry out repairs on components or systems returned by customers.
Perform activities both domestically and internationally.
Advise customers on effective use of upgrades and spare parts.
Provide maintenance training to Operators and Service Technicians at customer sites.
Identify and report commercial and technical improvement opportunities to the internal organization.
Define and report structural issues to the Teamleader Service.

Krav

Reporting on machine performance, problem analysis, actions taken, and solutions to the customer.
Communicating bottlenecks in escalations to the Teamleader Service.
Communicating with all disciplines on problem detection and improvement proposals.
Exchanging matters related to delivery and service activities, coordinating maintenance with international customers.
Coordinating planning and required parts and tools with the Service Helpdesk Engineer.
Maintaining customer relationships and optimizing customer satisfaction.
Ensuring quality, cost control, and delivery of agreed service commitments.

Förmåner

Competitive salary and rewards package.
Competitive benefits and annual leave offering, allowing for work-life balance.
A vibrant, welcoming & inclusive culture.
Extensive career development opportunities and resources.
To be a part of a global organization that is pioneering hardware, software and services.
Part of the ASSA ABLOY Group with 63,000 colleagues in more than 70 countries.
Support with regular feedback, training, and development opportunities.
Opportunities to grow roles locally, regionally, or internationally.

#Engineering & Science#Field Service#Field Service Engineer#HID Global#Secure Issuance#Istanbul#Türkiye

Om ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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