The Job

Field Service Coordinator

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Inköp

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I korthet

As a Field Service Coordinator in Shanghai, you will be responsible for coordinating between sales, service centers, and customers to ensure smooth operations. This full-time role requires good knowledge of production and material planning, strong communication skills, and at least 5 years of experience in the mechanical industry.

Ansvarsområden

  • Coordinate between internal sales and service center, and quote to internal sales based on inspection report from service center.
  • Arrange transportation between customer site and service center, service center and supplier.
  • Coordinate between the customers (AL abroad) and service center.
  • Place repair order to service center production team when getting orders from internal sales.
  • Place order to DC to purchase spare parts needed for repair; tracking the lead time of spare parts for all the orders. Negotiate with DC to check possibility to deliver parts in advance.
  • Place order to supplier to purchase consumable material and for order outsourcing repair.
  • Statistical data and prepare indirect purchase report.
  • Coordinate with production team leaders and internal sales to ensure delivering orders on time.
  • Arrange field service job for repair package and provide information to all key stakeholders.
  • Customer Invoice and internal invoice after the repair is completed.
  • Report problem orders and feed back to related person.
  • Document and data management of service center.
  • Implement continuous improvement in responsible field.
  • Follow up KPIs related to production planning and coordinating job.
  • Managing consumable material inventory of service center, ensure reasonable inventory level. And managing supplier accordingly.
  • Involve in internal audit of ISO9001 system.

Krav

  • Good knowledge on production planning or material planning.
  • Good English both oral and written.
  • Good PC literature in MS Office.
  • Able to handle conflicting demands and work under pressure.
  • Excellent coordination and communication skills.
  • Strong personality and experience of coordinating and planning.
  • 5+ years working experience in mechanical industry.
  • 3+ years of coordinating, planning experience.

Önskade kvalifikationer

  • Inventory management experience is preferred.
  • Bachelor's degree majored in Mechanical Engineering or related.

Förmåner

  • Apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
  • Opportunities to make a positive impact on colleagues, partners, customers and society.
  • Pioneering solutions of the future and unlocking the full potential of precious resources.
  • Challenging conventional thinking to develop world-leading technologies.
  • Innovative, open spirit that fuels start-up culture and rapid growth.
  • Build your careers while shaping a more resourceful, less wasteful world.
#field service#coordinator#logistics#planning#mechanical industry#inventory management#production
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Företag

Alfa Laval

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Shanghai, China

Kvalifikation

Kandidatexamen

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