Field Service Coordinator
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Procurement
In short
As a Field Service Coordinator in Shanghai, you will be responsible for coordinating between sales, service centers, and customers to ensure smooth operations. This full-time role requires good knowledge of production and material planning, strong communication skills, and at least 5 years of experience in the mechanical industry.
Responsibilities
- Coordinate between internal sales and service center, and quote to internal sales based on inspection report from service center.
- Arrange transportation between customer site and service center, service center and supplier.
- Coordinate between the customers (AL abroad) and service center.
- Place repair order to service center production team when getting orders from internal sales.
- Place order to DC to purchase spare parts needed for repair; tracking the lead time of spare parts for all the orders. Negotiate with DC to check possibility to deliver parts in advance.
- Place order to supplier to purchase consumable material and for order outsourcing repair.
- Statistical data and prepare indirect purchase report.
- Coordinate with production team leaders and internal sales to ensure delivering orders on time.
- Arrange field service job for repair package and provide information to all key stakeholders.
- Customer Invoice and internal invoice after the repair is completed.
- Report problem orders and feed back to related person.
- Document and data management of service center.
- Implement continuous improvement in responsible field.
- Follow up KPIs related to production planning and coordinating job.
- Managing consumable material inventory of service center, ensure reasonable inventory level. And managing supplier accordingly.
- Involve in internal audit of ISO9001 system.
Requirements
- Good knowledge on production planning or material planning.
- Good English both oral and written.
- Good PC literature in MS Office.
- Able to handle conflicting demands and work under pressure.
- Excellent coordination and communication skills.
- Strong personality and experience of coordinating and planning.
- 5+ years working experience in mechanical industry.
- 3+ years of coordinating, planning experience.
Desired Qualifications
- Inventory management experience is preferred.
- Bachelor's degree majored in Mechanical Engineering or related.
Benefits
- Apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
- Opportunities to make a positive impact on colleagues, partners, customers and society.
- Pioneering solutions of the future and unlocking the full potential of precious resources.
- Challenging conventional thinking to develop world-leading technologies.
- Innovative, open spirit that fuels start-up culture and rapid growth.
- Build your careers while shaping a more resourceful, less wasteful world.
#field service#coordinator#logistics#planning#mechanical industry#inventory management#production
Company
Alfa Laval
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Shanghai, China
Qualification
Bachelor
Applicants
Be an early applicant