Experience Transformation Senior Manager

Finans, bank och juridik · Bank och investeringar · Riskhantering

I korthet

As an Experience Transformation Senior Manager in Stockholm, you will lead a team focused on CRM transformations using Salesforce and/or Microsoft Dynamics 365. This role involves advising clients, growing the business, and shaping the consulting practice within Accenture Song.

Ansvarsområden

Lead and grow the Sales & Service consulting team in Sweden, including coaching, development, and recruitment.
Advise senior business and technology stakeholders on CRM strategies, roadmaps, and operating models.
Lead multidisciplinary engagements from strategy and design through implementation and organizational change.
Identify opportunities, shape proposals, win and expand engagements with Swedish clients.
Collaborate with Nordic leadership and technology partners to develop propositions and expand market presence.
Help clients use CRM, AI, automation, and data to improve sales effectiveness and customer service.

Krav

10+ years in management consulting, business transformation, or technology-enabled advisory.
Successful record of leading CRM or Sales & Service transformations from strategy to adoption.
Solid experience with Salesforce and/or Microsoft Dynamics 365.
Experience building, coaching, and developing consultants or multidisciplinary teams.
Experience developing senior client relationships, identifying opportunities, and creating proposals.
Ability to challenge thinking, translate complex business issues into clear recommendations, and develop practice and people.
Fluent English is required.

Önskade kvalifikationer

Strong business understanding.
Expertise in Salesforce and/or Microsoft Dynamics 365.
Passion for transforming how businesses sell, serve, and engage customers.
Entrepreneurial and collaborative mindset.
Genuine interest in developing people.
Understanding of how organizations operate and how CRM enables business transformation.
Swedish or Nordic enterprise-client experience is an advantage.
Familiarity with AI, Agentforce, Microsoft Copilot, CPQ, or Field Service is a strong advantage.
Swedish language skills are a strong advantage.

Förmåner

Competitive Swedish benefits
Continuous professional development
Career growth across Accenture
Opportunity to influence ways of working, market offerings, and people development
Meaningful client engagements and direct responsibility for business growth

Färdigheter

SalesforceMicrosoft Dynamics 365AICPQField Service

#CRM#Salesforce#Microsoft Dynamics 365#Consulting#Transformation#Leadership#AI

Om Accenture

Delivering on the promise of technology and human ingenuity

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients,…

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