The Job

Engineer (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · QA och testning

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I korthet

This role involves providing 24/7 support for IT infrastructure, focusing on incident management and monitoring using tools like ServiceNow and Splunk. The engineer will handle basic troubleshooting, mailbox monitoring, and collaborate with cross-functional teams to resolve critical events.

Ansvarsområden

  • Monitor IT Infrastructure, mailboxes, and attend hotlines.
  • Manage incidents and work with ticketing tools such as Service Now.
  • Utilize monitoring tools like Splunk for real-time monitoring.
  • Collaborate with cross-functional teams during critical events/incidents.
  • Provide 24/7 support with a focus on basic troubleshooting and monitoring.

Krav

  • Knowledge of monitoring and tools.
  • Hands-on experience with incident management.
  • Familiarity with ticketing tools such as Service Now.
  • Proficiency in monitoring tools like Splunk for real-time monitoring.
  • Basic understanding of network configuration and security.

Önskade kvalifikationer

  • Experience in monitoring IT Infrastructure.
  • Ability to handle hotlines and critical incidents.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark.
  • A place that puts its people first.
  • Global technology company with a presence in 60 countries.
  • Work with clients across major verticals.
#Support#Operations#Monitoring#Incident Management#Ticketing Tool#ServiceNow#Splunk#IT Infrastructure#Troubleshooting#Network Configuration#Security
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

India

Sökande

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