Engineer (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · QA & Testing
In short
This role involves providing 24/7 support for IT infrastructure, focusing on incident management and monitoring using tools like ServiceNow and Splunk. The engineer will handle basic troubleshooting, mailbox monitoring, and collaborate with cross-functional teams to resolve critical events.
Responsibilities
- Monitor IT Infrastructure, mailboxes, and attend hotlines.
- Manage incidents and work with ticketing tools such as Service Now.
- Utilize monitoring tools like Splunk for real-time monitoring.
- Collaborate with cross-functional teams during critical events/incidents.
- Provide 24/7 support with a focus on basic troubleshooting and monitoring.
Requirements
- Knowledge of monitoring and tools.
- Hands-on experience with incident management.
- Familiarity with ticketing tools such as Service Now.
- Proficiency in monitoring tools like Splunk for real-time monitoring.
- Basic understanding of network configuration and security.
Desired Qualifications
- Experience in monitoring IT Infrastructure.
- Ability to handle hotlines and critical incidents.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that puts its people first.
- Global technology company with a presence in 60 countries.
- Work with clients across major verticals.
#Support#Operations#Monitoring#Incident Management#Ticketing Tool#ServiceNow#Splunk#IT Infrastructure#Troubleshooting#Network Configuration#Security
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
India
Applicants
Be an early applicant