Engineer II Automation Operations

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling

I korthet

Emerson is looking for an Engineer II, Automation Operations professional to join their team in Mandaluyong City, Philippines. This role involves supporting automation-enabled operations through human-in-the-loop activities, resolving process exceptions, and monitoring automation health to ensure reliable business processes. The position requires a degree in a technical discipline and experience in supporting business operations or automation-enabled processes, with strong analytical and communication skills.

Ansvarsområden

Execute human-in-the-loop activities that support Level 1 (L1) automation processes while ensuring accuracy, quality, validation, and governance requirements are met.
Investigate and resolve routine to moderately complex process exceptions generated by automated workflows and AI-enabled solutions using established procedures and decision frameworks.
Apply sound judgment to identify and escalate complex, ambiguous, or non-standard situations to the appropriate stakeholders.
Monitor exception trends, workload patterns, and operational performance indicators to identify recurring issues and opportunities for improvement.
Document findings, observations, and analysis to support informed decision-making, governance reviews, and continuous improvement efforts.
Partner with technical teams and business stakeholders to support corrective actions, process enhancements, and automation stability initiatives.
Prepare and provide operational updates, reports, and insights using established reporting processes and standards.
Collaborate with World Area Customer Operations, Quote & Order Operations, and other cross-functional teams to ensure consistent execution and alignment across business processes.
Support the stabilization of newly implemented automations through validation activities, issue documentation, and process monitoring.

Krav

Degree in Engineering, Information Technology, Computer Science, a technical discipline, or an equivalent combination of education, training, and relevant experience.
Experience supporting business operations, automation-enabled processes, technical support, process management, shared services, or related functions.
Ability to analyze information, identify issues, and follow established procedures to achieve accurate and timely outcomes.
Strong written and verbal communication skills with the ability to collaborate effectively across teams and stakeholders.
Ability to manage multiple priorities while maintaining quality, accuracy, and attention to detail.
Proficiency in documenting operational activities, exceptions, and reporting requirements.

Önskade kvalifikationer

Experience working with automation-enabled business processes, robotic process automation (RPA), AI-supported workflows, or digital transformation initiatives.
Familiarity with exception management, root cause analysis, process improvement, or operational performance monitoring.
Experience supporting audit, governance, compliance, or quality management requirements.
Knowledge of customer operations, quote-to-order processes, shared services, or related business functions.
Experience collaborating with global, cross-functional, or matrixed teams.
Exposure to reporting, analytics, or operational performance measurement tools.

Förmåner

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation leave
Holiday leave

Färdigheter

Robotic Process AutomationAI

#Automation#Operations#Engineering

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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